Booking Terms

We have the following terms and conditions to ensure that we can provide the best service to all of our guests.

B &B Policy 

Prices are per room per night for bed and breakfast.
Prices are based on 2 adults sharing a room.
To ensure that we are available to welcome you check-in is strictly available between 15:00 and 18:00, unless by prior agreement. Please note that we do not have a permanent reception.  Check-out is available between 08:00 and 10.30.
All guests must be 16 years or over.
We regret that Arden House is not suitable for children or for pets (except guide dogs).
For the comfort of all house guests, and in accordance with Scottish Law, we are a non-smoking residence. Smoking in the room or on the premises will render you liable to a charge to cover the cost of cleaning the room plus any revenue lost if we are unable to let the room. Groups are accepted up to a maximum of 6 people. No stag or hen groups.
Wireless internet is available and is free of charge.
Parking for all guests is available on site and is free of charge. Cars are parked at the owners risk.
We do not accept responsibility for guests personal possessions.
Single occupancy is charged at the room rate, less £10 per night.

Studio (Self-Catering) Policy
Group size is limited to a maximum of 2 adults.  All guests must be 16 years or over.
Check-in is between 3pm and 6pm on arrival day. Check-out is by 10.30am on day of departure.
Price includes bed linen, towels, gas and electricity.   Although gas and electricity are included in the property rental we request that they are not overused. Should overuse become evident we reserve the right to ask for payment to help cover the costs of excess use.  
The Studio is rented for private holiday purposes only and shall not be sub-let. The tenant shall be responsible for the repair or replacement of any breakages, loss or damage and shall leave the property in a clean, neat and tidy condition.

B &B / Self-Catering Payment
A valid credit/debit card is required to guarantee the booking.  All B&B guests will be charged a prepayment of the first night after reservation.  The balance of all B&B stays to be paid prior to check-out.  Self-catering guests will be charged a non-refundable payment of 50% of the total price at the time of reservation.  The balance will be debited from the card provided 14 days prior to the arrival date. 
We accept payment by cash (Pounds Sterling), bacs and the following cards: Maestro, Visa and MasterCard.  

 B &B / Self-Catering Cancellation
A small business is clearly affected by cancellations and as such we would ask for your understanding and consideration of our policy:If a guest requires to cancel a reservation, for any reason, they must notify the proprietors by telephone and confirm in writing.  B&B bookings may be cancelled free of charge until 14 days before arrival date.  If a B&B booking is cancelled in the 14 days before arrival then the prepayment of the first night will be retained.  

There is no refund for self-catering bookings if cancelled in the 14 days prior to arrival.   

In the event of a no show or booking reduction (after arrival date) no refund will be given and the full cost of all bookings will be made.

We reserve the right to amend these terms and conditions at any time.